Shifting In and Out:
The Management Office shall be informed at least 48 hours in advance of any moving involving a professional mover or large household items. Residents shall use the designated lift determined by the management office only (“Bomba” lift) and shall ensure that the common properties and area are not damaged in the course of such moving. Any such damage shall be made good at the occupant’s costs.

Loading / unloading are only allowed at designated loading bay:
The owner must notify the Management of any intended change in the proprietorship of his parcel or of any other dealing with his parcel of which he is aware, for entry in the strata roll maintained by the Management for this purpose.

Failure to Comply:
The Management reserves the rights to impose a penalty as per stated in Schedule 1 for failure to comply with any of the above rules.

Astro B.yond for condominiums/ apartments:
If you are currently subscribed to Astro’s standard definition broadcast service and you have your own dish, you will be able to enjoy this service. For more details, please go to http://www.astro.com.my/byond/faq.asp  

Application for Natural Gas supply:
You need to register by filling-in the Gas Supply Agreement form for Residential users. Kindly contact Customer Care:
03-9206 7800 or e-mail at ccu@gasmalaysia.com for assistance. For more details, please go to: http://www.gasmalaysia.com/help/faq.htm

FAQs:

Security
What is the Security arrangement in placed at Ara Hill?
There are 7 Security Guards stationed 24 hours

Who do I call in event of Security/Emergency matters?
Please call the Security Officer at the GuardHouse at ext 1001 & 1002

Visitors
How do my Visitors get Security clearance?
Visitors to register at the GuardHouse and Security will contact the Unit Owner for clearance
Parking spaces for my Visitors?
There are Parking Spaces designated for Visitors in the Condominiums compound

Access Cards
How do I get additional Access Cards?
Please complete the Application Forms available at the Payment Counter and make payment before card is issued.
Where do I park my Car if Access Cards not available
With limited Parking Spaces, vehicles without Access Cards may have to Park outside the Condominiums compound.

Moving In
What are the Moving In procedures?
Movers to place a deposit of RM500.00 at the Payment Counter before clearance letter is issued.
Damage to existing fittings and fixtures (walkways,lifts)
Movers to park at the designated loading/unloading bays and use only the fire lifts.Lifts and walkways to be with protective covering.

Internal Renovation
Permission to carry our internal renovation?
Renovators must complete Form available at Payment Counter and place a RM3,000.00 deposit.
Procedures for Renovation Contractors?
Renovators to show clearance letter to the Guards. Rubbish/Debris must be carted out of Condominiums Compound Sports and Recreational Facilities

Where do I get keys to the Condominium Facilities?
Keys are available at the Maintenance office

Maintenance Services
How do I make Request for Maintenance services?
Please complete the Request Forms available at the Maintenance Office.